I sent the the better business reviews and the cancellation policy of Viagogo. Capital One keep telling me I have not provided enough information, but they don't tell what information is missing. I just checked my account and discovered that my account had been REBILLED 3 tickets. I did not receive any correspondence from Capital One concerning this matter. I was informed by the Capital One representative to save ALL correspondence for 90 days and I would be contacted about my request. At this point I contacted Capital One and requested the charges be reversed based on Viagogo refund policy.
Not once did receive a phone or response that was NOT a generated e-mail. Requested supervisor for follow up, Supervisor indicated they have the information, but the event has been postponed to 2021. She reviewed the account and informed me she had received the e-mails and would process the request.Ħ. Contacted Viagogo again and requested to escalated this refund request.
I was informed it was received and would be sent to another department for review. Contacted Viagogo again and requested a supervisor to confirm they have received the information provided. Contacted Viagogo again and the representative informed me they had no notification that the event was cancelled.Ĥ. He confirmed it was cancelled and said he would change the status on the tickets to CANCELLED.ģ. I sent Viagogo customer with a link form the Penn Relays that the event was cancelled. Initial call: Requested a refund from Representative, He indicated that Viagogo had not received notification from the Penn Relays that the event was not cancelled.Ģ. Below represents a brief summary of phone calls from me to Viagogo followed by e-mails. The following represents correspondence from Viagogo and myself.
Summary: I contacted Viagogo via phone and e-mail on many occasions. So I sent an e-mail on April 9th concerning the refund for the tickets. He informed me that a refund would NOT be a problem and I would hear from them soon.
#CAP ONE CHAT FULL#
You will be entitled to a full refund or a 125% voucher." (See Attached) On March 30th I called Viagogo a spoke with a representative. POLICY: "If an event is cancelled – you do not have to do anything.
They were a not affiliated with Penn Relays and were a third party. He informed me the event was CANCELLED as of Maand I had purchased my tickets through Viagogo. On March 26, 2020, I contacted Collin ** (Manager, Tickets Sales & Services concerning the Penn Relays Event April 23 – 25 2020 at Franklin Field, Philadelphia, PA). I have been patiently waiting for this to be resolved but cannot wait any longer. I have a weakened immune system because of medications that I take and I have been at risk barely being able to leave my room as a precautionary method I cannot get sick. I ask that someone please fix this issue once and for all, I have been going through this for months and especially under all these times we are all going through it is unacceptable for someone to contact you months ago and never hear from them again and the same issue remains during a pandemic. I would think that Capital One would have their consumer's best interest at heart being that we bring them business especially a long term loyal consumer as myself that has been banking with them for such a long time. When I spoke to the representative that contacted me months ago, I explained how being able to move to a safe location being that there were people ill with the virus was dependent on this issue being solved as it was hurting my credit and no one would write me a lease because of it, I was told I would receive a callback and we are now in July.
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